- Damaged, defective, or incorrect items must be reported within 1 business day of delivery with an video unboxing proof without any cut or pause including shipping labels
This can happen if
1) an address is invalid or missing information
2) The carrier is unable to deliver your package
3) The order is refused by the customer at the time of delivery.
- Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-wallet minus the initial shipping charge.
We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-wallet to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.
Note : We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Please note that, with the exception of any Products which are faulty / Damaged .
- Any Product(s) returned must be sent to us within 6 Working days from the date you notify us of your intention to return the Product(s).
- Returned Products should be sent back to us in their original condition, together with the original packaging and all tags.
- All Products are inspected on return. When trying on clothing, please be careful with the Product (e.g. don’t apply excessive force when pulling zips) and don’t wear products that could mark or scent a Product (such as make-up, fake-tan, perfume, deodorant, cologne, etc.).
- Returned Products must be unworn and unwashed.
- Please keep your orders separate as returning more than one order in a parcel, it may cause a delay to your E-Wallet Credit .
If a Product is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your E-wallet Credit . Alternatively, we reserve the right to reduce your E- Wallet Credit value to reflect any reduction in the value of a Product.
In addition:
Beachwear / Footwear cannot be returned for health and hygienic reasons .